Contract Help Desk Support Services

Now From $85 per PC per year!

Helping companies meet support challenges…

Need a 24x7 help desk to support your business, but unable to allocate the funds needed?  BMC Solutions has designed Biztech Expert to meet these support needs and bring cost savings to the bottom line. 

Biztech Expert allows end-users to have a choice between a range of on-line support and direct telephone support, 24 hours a day, 365 days a year.

Program features and benefits: 

(    Live 24x7 Support

(    One year of support for a one-time flat fee

(    Real time web-based call tracking of all incidents ensures nothing ‘falls through the cracks.’

(    Offers a high level of professional support on a variety of standard and non-standard desktop applications.

(    Support for one to hundreds of users.

Supporting today's corporate end users...

Minimizing downtime and maximizing productivity by providing effective end-user technical support is just one of many challenges faced by businesses today.  Implementing appropriate resources to meet this critical need directly affects bottom-line results. Cost-effective solutions are difficult to build; staffing and operating a corporate help desk can be an overwhelming task in a business climate of shrinking budgets and over-burdened workers.   

BizTech Expert can help you dramatically reduce the cost of providing technical support services to employees. Off – loading “level 1” end-user support frees up IT resources, and allows them to focus on more strategic business development activities, increasing productivity across the organization and improving the overall support experience by providing priority support for the end user – 24/7!   

BizTech Expert incorporates sophisticated call tracking and service level monitoring tools, allowing you to review case status and provide timely on-site support when required. With on-line self-help tools, users can also quickly solve problems themselves.  

BizTech Expert’s approach allows for RAPID deployment of fully functional solutions in small to large corporate environments, with minimal up-front investment. Online support services, direct telephone support combined with tracking and reporting tools provides the functionality necessary for a complete solution guaranteed save you time and money. 

Products Supported under the Standard Help Desk Offering: 

 For more information please contact:

 SOHO Technical at

info@sohotechnical.com

or call

(518) 754-6403